E-government systems in developing countries: Stakeholders and conflict

Description

With the widespread deployment of e-government systems in developing countries, and also their high failure rates, it is important to understand the complex processes that underlie successful implementations of large-scale information systems. MIS theory has explicated the nature of conflict in the design of information systems and the reasons why systems are resisted by stakeholders. In this context, it is important to have a nuanced reading of stakeholders in the e-government systems domain to understand the origin of conflict and resistance to such systems. This paper develops a framework for stakeholder groups and uses this to analyze conflict and resistance in four case examples of implemented e-government systems in India. © Springer-Verlag Berlin Heidelberg 2005.

Publication Date

1-1-2005

DOI

10.1007/11545156_3

ISBN

978-3540284666||978-3540317371

Publisher

Springer

Keywords

Information science, Online systems, Developing countries, E-government systems, Large scale information systems, MIS theory, Stakeholders, Electronic commerce

Conference

4th International Conference on Eelctronic Government, EGOV 2005: 22-26 August, 2005, Copenhagen; Denmark

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