Knowledge extraction from call center data: Application of text mining

Authors

• Vishnuprasad Nagadevara, Indian Institute of Management BangaloreFollow
• Rakesh Erazuth Mohandas

Copyright Date

January 2010

Publication Date

1-1-2010

Keywords

Text mining, Knowledge extraction

Conference

7th International Conference on Knowledge Management, 22-23 October, 2010, , Pittsburg, Pennsylvania, USA