Learning to deal with confused and declining empires
Description
The US under Obama is a declining power. It is also confused about its real friends and enemies. Which is why it is cosying up to the ISI while trying to arm-twist us. The decision of the Ohio state government to restrict outsourcing for government contracts has created a furore among IT and other business groups. Barack Obama is also bashing the outsourcing industry and Indian companies. But is all this new? In 2003, New Jersey went down the same populist road. Here's a report from that time: "The Scottsdale, Arizona-based eFunds, a firm that processes electronic fund transfers for some 200,000 New Jersey welfare recipients, will end its Mumbai operations shortly and open a customer service centre in the same state. The new call centre, to be opened in Camden City, New Jersey, will cost $340,000 a month, about 20% more than the $270,000 it cost to run it out of India. The extra cost will be underwritten by the state government. Read more at: https://www.dnaindia.com/analysis/main-article-learning-to-deal-with-confused-and-declining-empires-1437534
Copyright Date
October 2010
Publication Date
14-10-2010
Publication Title
DNA
Publisher
Diligent Media Corporation Ltd.
Keywords
IT outsoursing, Customer service, |Global trade
Source Link URL
https://www.dnaindia.com/analysis/main-article-learning-to-deal-with-confused-and-declining-empires-1437534
