Customer-driven Services Management by S Balachandran, Response Books, Sage, New Delhi, 1999.

Authors

• D P S Verma, University of Delhi

Document Type

Book Review

Recommended Citation

Verma, D P S (2002) "Customer-driven Services Management by S Balachandran, Response Books, Sage, New Delhi, 1999.," IIMB Management Review: Vol. 14: Iss. 1, Article 23.
Available at: https://research.iimb.ac.in/imr/vol14/iss1/23

Publication Date

3-1-2002

First Page

140

Last Page

140