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IIMB Management Review

Document Type

Discussions (Round Table)

Abstract

The healthcare sector across the globe is under going a cultural transformation, as the traditional passive and respectful patient opulation is replaced by an assertive and sceptical group of ‘customers’. As the educated and informed consumer moves through the healthcare system and begins to use more services, s/he is demanding information and choice, engaging in self-care and selfmanagement of diseases, and asserting a voice in making healthcare decisions with providers. The proliferation of clinical data, outcomes management, provider information and pricing transparency will allow consumers to be responsible for their own destinies in a historically anti-consumer healthcare system. In fact, patients will be required to bear some of the burden of their own care as defined contribution or defined care models will place more portability, choice and responsibility in the hands of consumers. This trend which began in the more ‘developed’ and ‘aware’ economies of the west has rapidly moved east as developing countries like India seek newer models to deliver healthcare to their teeming populations.

Publication Date

12-1-2001

First Page

83

Last Page

90

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