Going Places : ATM Services in India

Authors

• Sanjiv Kumar Bhatia, Indian Institute of Management Bangalore

Document Type

Article

Abstract

Post-liberalisation banking sector reforms brought in a new era of competition, forcing banks to look for different ways of competing. ATM (automated teller machine) services helped banks increase their reach and improve customer responsiveness and also provided them with opportunities to open new streams of revenues. However, regulatory bindings, such as the control on the number of ATMs that can be deployed by the public sector banks, and tariff issues like high custom duty on ATM hardware, made this option unviable and constrained the growth of ATMs in the country in last decade.

Recommended Citation

Bhatia, Sanjiv Kumar (2001) "Going Places : ATM Services in India," IIMB Management Review: Vol. 13: Iss. 1, Article 3.
Available at: https://research.iimb.ac.in/imr/vol13/iss1/3

Publication Date

3-1-2001

First Page

19

Last Page

27