Longitudinal study of the dynamics of justice dimensions on customer satisfaction with successive service recovery efforts
Guide(s)
Prakhya, Srinivas
University
Indian Institute of Management Bangalore
Place
Bangalore
Publication Date
3-31-2008
Pagination
191p.
Copyright
Indian Institute of Management Bangalore
Document Type
Dissertation
DAC Chairperson
Prakhya, Srinivas
DAC Members
Mukherji, Sourav; Sadarangani, Pradip
Type of Degree
Ph.D.
Recommended Citation
Chakraborty, Anirban, "Longitudinal study of the dynamics of justice dimensions on customer satisfaction with successive service recovery efforts" (2008). Doctoral Dissertations. 215.
https://research.iimb.ac.in/doc_dissertations/215
Relation
DIS-IIMB-FPM-P8-01
COinS
