Longitudinal study of the dynamics of justice dimensions on customer satisfaction with successive service recovery efforts
Guide(s)
Prakhya, Srinivas
Department
Marketing
Area
Marketing
University
Indian Institute of Management Bangalore
Place
Bangalore
Publication Date
3-31-2008
Year Awarded
March 2008
Year Completed
March 2008
Year Registered
June 2001
Pagination
191p.
Copyright
Indian Institute of Management Bangalore
Document Type
Dissertation
DAC Chairperson
Prakhya, Srinivas
DAC Members
Mukherji, Sourav; Sadarangani, Pradip
Type of Degree
Ph.D.
Recommended Citation
Chakraborty, Anirban, "Longitudinal study of the dynamics of justice dimensions on customer satisfaction with successive service recovery efforts" (2008). Doctoral Dissertations. 215.
https://research.iimb.ac.in/doc_dissertations/215
Relation
DIS-IIMB-FPM-P8-01
COinS
