Improving the complaint resolution process at hightech materials India

Authors

• Abhoy K Ojha, Indian Institute of Management BangaloreFollow

Copyright Date

January 2000

Publication Date

1-1-2000

Pagination

10p.

Publisher

Indian Institute of Management Bangalore

Keywords

Service Quality Improvement, Process Re‑engineering, Customer Satisfaction Management

discipline

Business; Operations and Supply Chain Management; Business; Business Administration, Management, and Operations

Accession

E20128