The roads less travelled : exploring two neglected dimensions of service recovery research-type of failure and repeat failure
Guide(s)
Prakhya, Srinivas
University
Indian Institute of Management Bangalore
Place
Bangalore
Publication Date
3-31-2019
Pagination
134p.
Copyright
Indian Institute of Management Bangalore
Document Type
Dissertation
DAC Chairperson
Prakhya, Srinivas
DAC Members
Shainesh, G; Mukherjee, Prithwiraj
Type of Degree
Ph.D.
Recommended Citation
Borah, Sourav Bikash, "The roads less travelled : exploring two neglected dimensions of service recovery research-type of failure and repeat failure" (2019). Doctoral Dissertations. 363.
https://research.iimb.ac.in/doc_dissertations/363
Relation
DIS-IIMB-FPM-P19-05
COinS
